FAQ
Frequently Asked Questions (FAQ)
🥥 Cocosa Coconut Water
1. What is Cocosa? Cocosa is a premium range of NFC (Not From Concentrate) coconut waters available in natural, sparkling, and fruit-infused varieties (pineapple, mango, watermelon). Each can contains 330ml of pure, refreshing coconut water with no added sugars or artificial ingredients.
2. Is Cocosa suitable for all ages? Yes! Cocosa coconut water is a natural drink suitable for both adults and children. It contains no alcohol, caffeine, or artificial additives.
3. What does NFC mean? NFC stands for "Not From Concentrate" — meaning the coconut water is pressed fresh and never reconstituted from powder or concentrate. This preserves the natural taste and nutritional profile.
4. How should I store Cocosa? Store in a cool, dry place. Once opened, refrigerate and consume within 24 hours. Unopened cans are shelf-stable — check the label for the exact best-before date.
5. Does Cocosa contain added sugar? No. Cocosa contains only the natural sugars found in coconut water and fruit juice. No added sugars, sweeteners, or preservatives.
🚚 Shipping — Belgium
6. How long does delivery take within Belgium? Orders are processed within 1–2 business days. Estimated delivery within Belgium: 2–4 business days after dispatch. You will receive a tracking link once your order ships.
7. What are the shipping costs for Belgium? Shipping costs are calculated at checkout based on your order. We ship from Belgium, so delivery is fast and reliable for Belgian customers.
8. Do you offer free shipping? Free shipping thresholds may apply — check the current promotion at checkout.
9. Which carrier do you use for Belgium? We work with trusted Belgian and EU carriers. Tracking information is sent by email once your order is dispatched.
10. Do you ship to other countries? Yes, we ship across the EU. Estimated delivery times: Netherlands 3–5 business days, other EU countries 5–10 business days. Customers outside the EU are responsible for any customs fees or import duties.
🏢 B2B & Wholesale
11. Do you offer wholesale or B2B pricing? Yes! For bulk orders, wholesale pricing, or B2B partnerships, please contact us directly at info@rima-minerals.eu. We'll get back to you within 1–2 business days with a tailored offer.
12. I have a VAT number — can I order tax-exempt? B2B customers with a valid EU VAT number can contact us at info@rima-minerals.eu before placing an order to arrange the correct invoicing and VAT handling.
🌿 General
13. What is Rima Minerals? A wellness brand offering premium supplements, natural oils, bio organic foods, and natural drinks — including shilajit, oregano oil, black seed oil, vitamins, protein blends, and Cocosa coconut water — to support your health naturally.
14. Where do your ingredients come from? We source from trusted suppliers who prioritize quality and natural origins. Our shilajit is Himalayan, our oils are cold-pressed and pure, and our bio products carry organic certification.
15. Are your products safe for daily use? Yes, when taken as directed. If you are pregnant, nursing, have a medical condition, or take medication, consult a healthcare professional first.
16. How do I return a product? We offer a 14-day return window from delivery. Contact info@rima-minerals.eu to start a return. Return shipping is at the customer's expense unless the item is defective or incorrect.
17. Do the prices include VAT? Yes, all prices displayed on our store include VAT as required by EU law.
18. What do your health claims mean? The statements on our product pages describe the general properties of natural ingredients and are for informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease. Our products are food supplements and do not replace a varied and balanced diet or a healthy lifestyle. Always read the label and do not exceed the recommended daily dose.
19. How can I contact you? Via our website contact form or at info@rima-minerals.eu. We're happy to help 🌿